Case Study: Chipotle Mexican Grill achieves operational visibility and consistency across 2,600 locations with Crunchtime

Chipotle uses Zenput to improve operations across their 2,600 locations

Chipotle Mexican Grill, a fast-casual chain with more than 2,600 locations, needed a reliable way to ensure consistent food quality and operational standards across its restaurants. With a commitment to fresh ingredients and labor-intensive daily prep at each site, Chipotle’s leadership sought a standardized, objective way for field and store leaders to evaluate performance and drive improvement.

Chipotle implemented Zenput’s mobile audits so 300+ field leaders and thousands of managers can document store conditions with notes and photos, automatically generate and assign follow-up tasks, and track completion. The platform’s reporting gives executives visibility into trends and task outcomes, enabling faster issue resolution, greater accountability, cleaner restaurants, and a more consistent customer experience across the entire system.

Chipotle Mexican Grill

Todd Lounsbury

Field Leader