Case Study: African KFC achieves a consistent customer experience and 6.6% improvement in product appearance with Crunchtime

African KFC Operators Create a Consistent Customer Experience Across Locations With Zenput

African KFC operators (58 locations in South Africa) needed to maintain consistent food quality and customer experience across stores but were hampered by paper checklists and manual aggregation. That process took area managers more than six hours weekly, left gaps in information, and delayed corrective action until the next site visit.

They implemented Zenput to digitize audits, schedule tasks, automate corrective actions, and capture photos and temperature readings for verification. The change reduced admin from hours to minutes, sped issue resolution, and improved accountability—resulting in a 6.24% improvement in chicken doneness and product appearance, higher customer satisfaction, and increased repeat business.

African KFC

Bradley Forbes

General Manager