Case Study: ServiceNow accelerates incident response with CrowdStrike threat intelligence and MDR

ServiceNow accelerates incident response and cuts false positives with CrowdStrike

ServiceNow, a global software company, faced challenges in managing and prioritizing a high volume of security alerts across its operations while needing to reduce investigation time and false positives. To address this, they turned to CrowdStrike, implementing their Falcon Adversary Intelligence Premium and Falcon Complete Next-Gen MDR services to gain accurate, actionable threat intelligence and expert-led response.

The solution provided by CrowdStrike delivered context-rich, adversary-focused intelligence and AI-driven behavioral analytics, which ServiceNow operationalized within its own Security Incident Response platform. This integration, along with the managed detection and response from Falcon Complete, resulted in faster threat response, reduced false positives and analyst fatigue, and improved speed from detection to remediation across the enterprise.

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