Case Study: Carrefour achieves 3X more trained employees and 7X more digital learning hours with CrossKnowledge

The Learner's Experience Is at the Heart of the Carrefour Omni-Channel Training Strategy

Carrefour, a global retailer with 115,000 employees across 120 occupations, faced an omni-channel personalization challenge: how to deliver a tailored learning experience at scale. Carrefour’s L&D team partnered with CrossKnowledge to rethink its training approach and learning platform so that cross-functional and business-specific courses could be broadly available while still personalized to individual roles and situations.

CrossKnowledge delivered ergonomic improvements and a personalized learning platform—simplified search, content displayed by learner profile, mobile and offline access, a shift to “just‑in‑time” micro‑learning, segmented portals per business unit, and a Learning Lab (including Mohive) to create blended content. The impact was substantial: 3× more trained employees and 7× more hours of digital learning, supporting Carrefour’s Cap Formation goal to double the number trained by 2020.

Carrefour

Adilson Borges

Chief Learning Officer