Case Study: Carrefour accelerates digital skills development with CrossKnowledge

Carrefour trains 161,000 employees in one year with CrossKnowledge

Carrefour, a major global retailer, faced the challenge of rapidly transforming the digital skills of its large and decentralized workforce to overcome skill obsolescence. To drive this large-scale transformation, its L&D team partnered with CrossKnowledge to deploy a new training initiative.

CrossKnowledge implemented a multimodal training system, which included new teaching methods and agile governance to mobilize all stakeholders. A key success factor was prioritizing manager training to create a ripple effect throughout the organization. This solution successfully engaged 161,000 learners in its first year, rapidly training all employees in each country within an eight-month deadline and achieving strong learner commitment to the digital transformation.

Carrefour