Case Study: Tri City National Bank achieves faster hiring and better training outcomes with Criteria Corp

Tri City National Bank Sees Quick but Powerful Results with Criteria

Tri City National Bank, a community bank in Southeastern Wisconsin, struggled to identify front-line candidates who would succeed beyond interviews and resumes. The bank was hiring tellers, relationship bankers, and assistant branch managers, but some new hires later had trouble with training and the core skills needed for success, especially multitasking and attention to detail.

To address this, Tri City National Bank implemented Criteria Corp assessments in recruiting and onboarding, including the CBST for front-line candidates, plus EPP and Illustrait for post-hire development. With Criteria Corp, the bank cut time to hire by 50%, achieved its lowest turnover in five years, improved training speed and alignment, and saw some employees move from Bank Teller I to II in as little as three to six months instead of around a year.

Tri City National Bank

Joseph Stebbins

Assistant Vice President