Case Study: Signpost reduces turnover and boosts productivity with Criteria Corp assessments

Signpost Reduces Turnover Significantly and Increases Productivity

Signpost, a software company that supports customer and prospect communication, needed a stronger hiring process after an acquisition doubled headcount and turnover remained high, especially for inbound phone support agents. To improve quality of hire and retention, Signpost partnered with Criteria Corp and began using Criteria assessments as part of its recruiting process for roles ranging from support agents to engineers and product managers.

With Criteria Corp’s GAME, EPP, typing test, and Greenhouse integration, Signpost built a more structured and efficient hiring process that improved candidate quality and onboarding. The result was a 70% reduction in turnover, a drop from about 10 agent departures per month to 3, plus better training completion, higher productivity, and stronger “time on queue” performance that rose to 85–90%, above the 80% benchmark.

Signpost

Devany Smith

Head of Recruiting