Case Study: Marine Federal Credit Union improves training outcomes and quality of hire with Criteria Corp

Marine Federal Credit Union Improves Training Outcomes and Quality of Hire

Marine Federal Credit Union, a full-service financial institution with 14 branches across the Carolinas and Virginia, wanted to improve the quality of hire for customer-facing roles like tellers and call center agents. Working with Criteria Corp, the credit union sought a better way to identify candidates who were computer savvy, trainable, and able to maintain strong customer service standards.

Criteria Corp implemented candidate assessments including the EPP, GAME, and CLIK to help Marine Federal evaluate personality, cognitive aptitude, and computer literacy. As a result, Marine Federal improved quality of hire, increased training completion rates, and gained better insight for placing employees and managing teams—so much so that new hires rarely fail training and the HR team saves significant time in recruiting, interviewing, and onboarding.

Marine Federal Credit Union