Case Study: JG Wentworth achieves 25% lower turnover and 17% higher sales with Criteria Corp

JG Wentworth Lowers Turnover by 25% and Increases Sales by 17%

JG Wentworth, a financial services firm that helps consumers access cash through structured settlements, annuities, lottery and debt-relief services, faced challenges with training completion, sales performance, and high turnover across a large sales and support workforce. The company’s objective was to improve quality of hire to drive better outcomes across the talent pipeline.

Partnering with Criteria, JG Wentworth validated and implemented a hiring battery (CCAT cognitive test plus computer literacy, Excel and custom TestMaker assessments) and set benchmark scores to screen and select candidates. Over four years this data-driven approach cut onboarding from 6.5 to 3 weeks, raised onboarding graduation rates by 15%, reduced turnover by about 25%, and boosted new-hire 90‑day quota attainment from 102.5% to 120% (a 17% increase), while shrinking class sizes and saving time and recruiting costs.

JG Wentworth

Gary Milwit

Executive Director of Learning & Development