Case Study: CodeTrading achieves faster, omnichannel customer support with Crisp

Making things easier and faster in all workflows

CodeTrading, a fast-growing business handling customer interactions across the full lifecycle, needed a way to manage more than 2,500 conversations per month while keeping support fast and contextual. They used Crisp, an all-in-one multichannel messaging platform, to unify customer communication across channels like email, Instagram, WhatsApp, Telegram, and Pipedrive.

Crisp solved this by deeply integrating with CodeTrading’s backend through the Crisp API, injecting contextual data for agents and enabling automation with a chatbot. As a result, CodeTrading could resolve up to 10% of conversations automatically, streamline repetitive questions, and improve efficiency across pre-sales, sales, onboarding, support, and post-sales workflows.

CodeTrading

Alexander Barros

Partner