Case Study: Spliiit improves customer feedback and multilingual support with Crisp

Improving the product through feedback loop

Spliiit, a French subscription-sharing platform, needed a better way to manage high volumes of customer conversations while also turning support interactions into product insights. They wanted a live chat solution that could help them handle multilingual support and centralize messages from multiple channels in one place, and they chose Crisp for this purpose.

With Crisp, Spliiit can translate conversations in real time, support customers in more than 100 languages, and centralize messages from web chat, Facebook Inbox, and Instagram DM. The team tags conversations in Crisp to identify recurring feedback and automatically route it to the product team, helping improve the overall customer experience and making their support operations more productive.

Spliiit

Jonathan Lalinec

Chief Executive Officer