Case Study: Emma improves mobile support and multichannel customer experience with Crisp

Improving mobile support and multichannel experience

Emma, the mobile app company serving users in the UK and North America, needed a better way to support early mobile users and manage growing support demand across channels. After trying traditional ticketing systems, email, and other platforms, Emma turned to Crisp and its chat SDK to get closer to users and centralize support.

Using Crisp, Emma built a multichannel support setup with an omnichannel inbox, mobile chat, automation workflows, and custom features through the Crisp Marketplace. The team also enabled AI-driven automation to train on past conversations and custom data, helping handle low-value queries and provide 24/7 customer support, while improving productivity and the overall customer experience.

Emma

Edoardo Moreni

Chief Executive Officer