Case Study: Codage Paris achieves personalized multichannel skincare support with Crisp

How Codage uses Crisp to seamlessly manage international client interactions and deliver expert skincare advice

Codage Paris, a luxury high-end skincare innovator, needed a better way to manage growing international client communication as it expanded across 50 countries. Using Crisp as its multichannel messaging platform, the brand moved beyond emails and forms to handle inquiries from consumers, partners, and clients seeking personalized skincare advice.

Crisp centralized all customer interactions into one unified inbox and enabled multilingual, customized workflows across channels like WhatsApp, Instagram, Shopify, and email. With integrations such as Shopify and Klaviyo, Codage Paris could respond faster with order details and align support with personalized campaigns, improving efficiency and ensuring no message was missed.

Codage Paris

Acktar Warishnally

Chief Digital Officer