Case Study: AcommeAssure builds a multichannel customer service experience with Crisp

Building a multichannel customer service experience

AcommeAssure, an insurance customer service team, needed a reliable multichannel support platform that could handle heavy inbound and outbound call volumes while improving efficiency and reducing repetitive conversations. They chose Crisp’s all-in-one messaging and support platform to help manage customer interactions across channels like email, WhatsApp, and Messenger.

Using Crisp, AcommeAssure connected its backend through the Crisp API to surface contextual data for agents, built a knowledge base/FAQ, and launched a chatbot to handle basic questions and guide customers to the right resources. The result was a 50% reduction in conversations, with Crisp helping the team better absorb activity peaks and support more than 608,935 messages across 29,799 conversations.

AcommeAssure

Yoann L'Hélias

Customer Service Director