Case Study: Tilkee builds customer autonomy and streamlines support with Crisp

Building a higher level of autonomy for leads and customers

Tilkee, a software company, needed a better way to handle inbound messages from leads, customers, and partners without relying on siloed teams or technical overhead. Using Crisp, they wanted a simple, well-documented platform that would help them centralize conversations and make support and lead handling more autonomous.

Crisp implemented a unified inbox with chatbot templates and routing for different request types, including prospects, partners, and new customers needing onboarding help. The result was faster, more autonomous support across sales, marketing, support, and technical teams, with four team members able to jump into conversations at any time; Tilkee also highlighted Crisp’s responsive customer service and easy setup, though no specific numeric impact was shared.

Tilkee

Gauthier Colson

Sales Manager