Case Study: Beem Energy boosts customer support and sales with Crisp

Bridging the gap between us and our website visitors

Beem Energy, a company making solar energy affordable and easy to install, needed a better way to connect with website visitors, answer questions faster, and improve lead generation. By using Crisp as their multichannel messaging platform, they created a new communication channel to support customers and prospects more effectively.

Crisp implemented a knowledge base and chatbot combination to provide 24/7 instant answers, especially outside business hours, while also reducing the burden on the support team. The results were strong: Beem Energy reported more than 35,935 messages from 275,000 conversations, a 50% reduction in conversations through chatbot and FAQ automation, and over 250 FAQ articles helping customers self-serve.

Beem Energy

Ralph Feghali

Chief Executive Officer