Case Study: Twitter achieves $15M+ cost savings and streamlined real estate governance with Cresa

Twitter - Customer Case Study

Twitter engaged Cresa to get a holistic view of its San Francisco real estate portfolio (500,000 sq. ft.) and move from reactive to strategic decision‑making. The objectives were faster decisions, optionality, and validation of portfolio expenses, liabilities and commitments; Cresa provided Global Portfolio Solutions, Lease Administration and Consulting to meet those needs.

Cresa implemented governance and business intelligence—building custom BI dashboards, auditing the lease administration database, deploying occupancy and utilization technology, and delivering workplace intelligence to preserve Twitter’s culture and improve the “Tweeps” experience. Those measures created consistency and optionality across the portfolio and restructured $40 million in expenses, yielding more than $15 million in cost savings while supporting Twitter through growth and pivots to profitability.

Twitter