Case Study: KidZania achieves secure, efficient ticketing and higher customer satisfaction with Creovai

KidZania - Customer Case Study

KidZania opened a new site at Westfield, London and needed a secure, PCI‑compliant telephone sales and customer service solution to process high volumes of ticket sales and enquiries while protecting customer card data. They engaged Creovai to deliver an integrated agent scripting and secure payments capability, drawing on CallScripter and PCI‑PAL functionality to ensure fast handling times, strong data security and a great customer experience for their UK launch.

Creovai implemented a unified agent desktop that combined CallScripter’s guided scripting with PCI‑PAL secure payment capture (integrated with Worldpay), allowing customers to enter card details by telephone keypad so agents never see sensitive data. The deployment delivered efficient, secure multi‑ticket sales with end‑to‑end PCI DSS compliance, higher agent morale, improved handling times and customer satisfaction, and an increase in ticket sales.

KidZania