Case Study: Inspired Outsourcing achieves 50% faster agent training and reduced IT overhead with Creovai

Inspired Outsourcing - Customer Case Study

Inspired Outsourcing, a fast-growing telemarketing company based in Newcastle upon Tyne, needed a scalable, flexible contact-centre solution to support rapid expansion and a broad range of client services. They chose Creovai’s CallScripter unified agent desktop and scripting product to provide an out-of-the-box platform that could be easily configured as their business evolved.

Creovai implemented CallScripter with professional services and comprehensive training, enabling rapid agent onboarding and ongoing script changes; training times were reduced by at least 50%. Creovai’s solution also removed the need for a dedicated dialler manager or IT resource, simplified campaign administration, and helped Inspired Outsourcing deliver improved efficiency and faster time-to-productivity.

Inspired Outsourcing

Lee Wigham

Director