Case Study: Homeworker Outsourcing Contact Centre achieves rapid, secure scaling of remote agents with Creovai

Homeworker Outsourcing Contact Centre - Customer Case Study

Homeworker Outsourcing Contact Centre is a virtual contact-centre network with agents working from home that needed a hosted platform to run inbound and outbound campaigns, maintain high data security, and give managers real-time visibility as the business scaled. To address this, they adopted Creovai’s CallScripter hosted service (a unified agent desktop, scripting and management solution).

Creovai’s hosted CallScripter deployment lets agents log in via a browser on home PCs while all campaign data is stored centrally, enabling real-time and historical reporting, secure data handling, and rapid agent onboarding. The Creovai solution improved agent flexibility and manager oversight and—according to the customer—guaranteed outstanding client service and positioned the organisation to support aggressive, rapid growth.