Case Study: Aquarius Contact Centres achieves scalable, low-cost hosted contact centre and homeworking enablement with Creovai

Aquarius Contact Centres - Customer Case Study

Aquarius Contact Centres, a UK outsourced contact centre provider, needed a scalable, easy‑to‑use hosted solution that non‑technical staff could manage and that would accommodate future technology and growth. Creovai was engaged to supply a hosted contact centre and scripting platform (hosted PBX with intelligent ACD/CTI and a web portal) to meet those requirements.

Creovai implemented a fully integrated hosted environment with screen‑pop scripting, role‑based web control, live configurability and pay‑as‑you‑use billing. The deployment delivered low capital expenditure, no ongoing maintenance costs, minimal setup fees, scalable capacity and enabled remote/homeworking — widening the candidate pool and improving operational flexibility and growth for Aquarius Contact Centres.

Aquarius Contact Centres

Roddy Forfar

Managing Director