Case Study: Think Mutual Bank achieves 100% intranet adoption and streamlined customer service with Coveo for Sitecore

Think Mutual Bank Collaborates with Search-Powered Knowledge Sharing and Expertise Finding

Think Mutual Bank, a 280-employee financial institution in Minnesota, needed its intranet to become a lively knowledge and collaboration hub for branch and support staff. Its legacy Lotus Notes intranet was hard to manage and search—lacking synonyms, stemming and advanced filtering—so employees often couldn’t find critical guidance and resorted to printed binders.

The bank replaced the old system with Sitecore’s intranet enhanced by Coveo for Sitecore, delivering faceted, secure, tunable search plus an Expert Directory and a global “Power Search.” After launch and user training, T‑Net achieved 100% adoption, a 31% rise in monthly use, 95% trust in content and 80%+ reporting information is easy to find, while customer service and company-wide knowledge sharing became faster and more consistent.

Think Mutual Bank

Joan Stiller

Corporate Services Analyst, Think Mutual Bank