Case Study: Institut National D’Optique (INO) accelerates innovation and boosts researcher productivity with Coveo

INO Transforms Knowledge to Speed Innovation and Better Serve Customers with Coveo

Institut National D’Optique (INO) is a 25‑year‑old optics and photonics R&D firm whose competitive edge depends on deep, distributed technical knowledge. INO faced fragmented “tribal” knowledge, limited search coverage across millions of documents, long new‑hire ramp times, and slowed innovation because employees couldn’t reliably find or share the right information.

INO deployed Coveo for Advanced Enterprise Search to consolidate and secure access to its knowledge sources, indexing roughly 99% of relevant corporate information and honoring project permissioning. The solution achieved near‑100% adoption, an ROI in under a year, saved about two hours per user per week (a ~5% productivity gain), sped onboarding, reduced duplicated work, and earned industry recognition.

Institut National D’Optique (INO)

Pierre Bergeron

Process & Compliance Manager Institut National D’Optique (INO)