Case Study: Fortune 50 Healthcare Company achieves knowledge management transformation and cuts up to 160 R&D hours with Coveo Advanced Enterprise Search

Fortune 50 Healthcare Company - Customer Case Study

A Fortune 50 U.S. healthcare company with a heavy R&D focus needed to capture and make accessible decades of tribal knowledge spread across documents, systems and people—especially as seasoned employees approached retirement. Finding the right information consumed up to 90% of users’ time, slowing innovation and time to market and prompting a strategic initiative to create a searchable knowledge layer across 34+ sources (e.g., SharePoint, PLM, FDA, patents).

The company deployed Coveo’s Advanced Enterprise Search (branded internally as “Sherlock”), indexing 2.5 million documents and connecting diverse repositories automatically. The result: faster research and development (in some cases cutting work by 160 hours), increased content creation and cross-team collaboration, user growth (from hundreds toward thousands), and quantified gains of about $6M in productivity savings plus $1.75M in reduced labor costs—accelerating innovation and time to market.