Case Study: Twilio unifies in-app notifications for 10 million developers with Courier

Twilio unifies in-app notifications for 10 million developers with Courier

Twilio, a leading cloud communications company, faced a fragmented and inconsistent system for delivering in-app notifications to its developers within the Twilio Console. This patchwork of tools resulted in poor user experiences, missed messages, and engineering teams spending time maintaining workflows instead of building core features. They turned to the vendor Courier to implement a unified solution.

By integrating Courier's Web In-App Inbox and other features, Twilio centralized its notifications into a single, real-time feed within its Console. This solution provided timely and branded messaging, gave developers control over their notifications, and freed engineering resources. As a result, Courier helped Twilio deliver a consistent and reliable experience for its 10 million developers, enabling product teams to move faster and support teams to operate self-sufficiently.

Twilio