Case Study: Talkdesk saves $3.5M in six months with Coupa

Talkdesk saves $3.5M in six months with Coupa

Talkdesk, an AI-driven contact center platform, faced a significant challenge due to a lack of visibility into its spending, suppliers, and contracts. Without a centralized database, the company made uninformed financial decisions, dealt with manual data entry errors, and faced increased risk from an unapproved procurement process. To address this, they turned to the vendor Coupa Software for a procure-to-pay solution.

Coupa implemented an automated procure-to-pay system featuring a streamlined supplier hub, virtual cards, and customizable workflows. This provided Talkdesk with a single source of truth for its spending data, ensuring compliance and simplifying supplier onboarding and payments. The solution delivered a measurable impact, saving the company $3.5 million in SaaS costs within just six months.

Talkdesk