Case Study: Groupon streamlines spend management with Coupa

Groupon boosts invoice-backed POs to 80% with Coupa

Groupon, a multinational e-commerce marketplace, faced a challenge in scaling its procurement processes for 4,000 global users from a manual "level zero" state reliant on spreadsheets. Their labor-intensive invoice and expense management was burdening finance teams with data inefficiencies. They turned to Coupa's Business Spend Management (BSM) solution seeking to avoid complex processes that would burden employees or IT.

Coupa's implementation provided solutions in invoicing and contract management. The results exceeded goals, with 80% of invoices now backed by purchase orders—double the previous rate—and dynamic approval chains providing detailed spend visibility. Groupon's finance team gained greater budget visibility for planning, and the platform is administered part-time by just two people for all global users.

Groupon