Case Study: American Airlines achieves streamlined global spend management with Coupa Software

American Airlines Uses Coupa AI To Upgrade Global Operations

American Airlines faced a major operational challenge after its merger with US Airways, with fragmented procurement, contracting, invoicing, and spend data spread across legacy systems and global markets. The lack of visibility and standardization made it difficult to manage suppliers, control costs, and maintain compliance across a large enterprise.

With Coupa Software and its AI-Native Total Spend Management Platform, American Airlines centralized contracts, automated invoicing and procurement, and added AI-driven insights for finance and procurement teams. Coupa helped digitize more than 20,400 contracts, reduce contract cycle times, increase PO-backed spend and compliance, and improve working capital and forecasting with real-time dashboards and analytics.

American Airlines

Alison DeVad

Director of Accounting Automation