Case Study: Penn Community Bank achieves a 50% reduction in turnover and unified learning and performance with Cornerstone OnDemand

Unifying learning and performance and reducing turnover by 50%

Penn Community Bank, a $2B-asset community bank with roughly 350–375 employees across 24 branches and two administrative centers in Pennsylvania, relied on spreadsheets and paper files to manage training, performance reviews and compliance. After a merger doubled staff, that manual system became unmanageable, made reporting to management and regulators difficult, and hindered visibility into skills and development needs.

The bank implemented Cornerstone Learning and Performance with a phased rollout (webinars, teasers and interactive activities) and achieved 99% adoption in three months. By unifying learning and performance—using Observation Checklists, 30-60-90 reviews, and 1,200+ CyberU courses—Penn Community Bank enabled continuous learning, clearer goals, better accountability and easier reporting, and saw a 50% reduction in turnover along with increased engagement and visibility into skill gaps.

Penn Community Bank

Christine Jefferson

Bank Officer, Senior Training Specialist