Case Study: MetroPCS achieves enhanced dealer training and improved reporting with Cornerstone OnDemand

Training a Nationwide Dealer Network

MetroPCS, a national flat-rate wireless provider with more than 150 company stores and about 4,500 independent dealer locations, struggled to train and track thousands of dealer-hired sales associates. Their prior LMS was unreliable, offered poor customer service, and couldn’t identify end users or link training completion to sales performance, leaving MetroPCS unable to deliver timely, relevant training across its dealer network.

MetroPCS implemented Cornerstone Extended Enterprise in 2011 and launched Metro University in August 2011 with 80 online courses, using customized configuration and daily data feeds to support self-registration and robust reporting. Within five months course completions rose from ~14,700 (Dec 2011) to over 48,000 (Apr 2012); onboarding sped up, productivity and profitability improved, and new reporting tools (including a “zero door” report) enabled leaders to correlate training activity with store-level sales.

MetroPCS

Larry Wecsler

Staff VP - Organizational Learning