Case Study: USG Corporation achieves 97% performance review completion and accelerated learning and succession with Cornerstone OnDemand

Taking a Unified Approach to Engage a Multi-Generational Workforce

USG Corporation, a global manufacturer of building products with about 9,000 employees, faced a multi-generational workforce challenge: high retention meant deep institutional knowledge, but 42% of salaried staff were 50 or older and many teams were nearing retirement. Their legacy learning and performance systems required manual data manipulation, offered poor visibility into skills and interests, and made succession planning time-consuming and fragmented.

USG implemented Cornerstone’s unified talent platform—learning, performance and succession on a single database with easy administration—which expanded on-demand learning (resulting in 4,000+ course completions and 30–40× more learning opportunities), digitized hourly reviews to surface skills and flight risks, and enabled succession planning across the U.S. and Canada. Outcomes included a 97% performance review completion rate for salaried employees and goals entered for over 90% of staff, improving engagement and talent visibility.

USG Corporation

Gina Max

USG Corporation