Case Study: Homes by WestBay reduces new-hire turnover 28% and streamlines compliance with Cornerstone OnDemand

Streamlining compliance, boosting employee skills, and reducing new hire turnover by 28%

Homes by WestBay, Tampa Bay’s largest privately owned residential builder (founded 2009), faced fragmented training and onboarding: the company needed a formal platform to deliver and track compliance, close skill gaps, and provide career development to retain employees. Director of HR Michelle Griffin prioritized a single, construction-specific learning solution to make training more accessible and strategic across the organization.

They implemented PiiQ by Cornerstone—an easy, quick setup that centralized compliance, soft-skills, and custom training and let managers assign targeted development. The platform simplified tracking and reporting, made onboarding more engaging, fulfilled employee training requests, and drove measurable impact: overall turnover fell from 28.42% to 17.69% (a 10% reduction), new-hire turnover within the first year dropped from 57% to 29% (a 28 percentage-point improvement), and managers reported clearer skill gains and better buyer interactions.

Homes by WestBay

Michelle Griffin

Director of HR