Case Study: First Citizens Bank achieves streamlined compliance and increased employee engagement with Cornerstone OnDemand

Streamlining compliance and increasing employee engagement

First Citizens Bank and Trust of South Carolina, headquartered in Columbia with 190 branches across South Carolina and Georgia and nearly 2,000 employees, grew during the downturn but faced inconsistent, paper-based talent management and onboarding processes that risked losing high performers. Leadership needed a modern, industry-savvy talent-management solution to standardize development and compliance.

After evaluating vendors, First Citizens selected Cornerstone for its industry experience and responsiveness, deploying Cornerstone Learning and Performance Clouds. The bank eliminated manual compliance paperwork with click-to-acknowledge documents, standardized onboarding and career “climbing” plans, shared recorded training instantly via Connect, and reduced support turnaround—streamlining training, boosting engagement and saving HR time.

First Citizens Bank

Mike Baker

Associate Vice President, Learning And Development