Case Study: MSC Software achieves increased customer training revenue and on-demand learning adoption with Cornerstone OnDemand

Sophisticated Online Customer Training Increases Revenue

MSC Software, a global leader in engineering simulation software, relied on extensive customer training to ensure correct use of its sophisticated products. When shrinking training budgets and falling attendance left advanced classes underutilized, MSC faced declining training revenue, poor adoption of new features and a real threat to future software sales.

MSC implemented Cornerstone’s hosted, flexible learning platform—creating custom customer portals, integrated communities and iSpring-compatible content—enabling one-time course development and multi‑channel reuse. The company now offers 40 courses, moved training cash‑flow-positive (training revenue rose from $200K to $300K year-over-year), reduced content delivery costs and improved retention of millennial customers through on-demand learning, helping protect ongoing software revenue.

MSC Software

Jeffrey K. Graff

Vice President, Global Technical Support & E-Learning