Case Study: Assurance maximizes employee value through individualized performance management with Cornerstone OnDemand

Maximizing the value of each employee with individualized performance management, feedback, and learning paths

Assurance is a purposefully employee-centric insurance brokerage serving thousands of businesses and individuals with a 500-person workforce. Despite a strong culture, their legacy performance tools felt repetitive and impersonal, and the company lacked a learning management system, centralized content or easy compliance reporting—challenges that threatened development, consistent feedback and scalable growth.

Assurance implemented Cornerstone Recruiting, Learning and Performance and launched a DNA (Dominate, Navigate, Appreciate) performance process to deliver individualized development and feedback. The platform created a central learning hub (9,000+ training hours logged in 2017), streamlined CE compliance reporting with custom fields, improved day‑to‑day feedback and manager conversations, and provided reporting to support succession planning and future expansion.

Assurance

Katie Dykstra

Human Resources Manager