Case Study: Western Union achieves social-learning driven change and data-driven talent management with Cornerstone OnDemand

Managing Change with Social Learning

Western Union, a global leader in payments operating across 59 countries, faced a fragmented learning environment after an acquisition: two separate LMS platforms, inconsistent content and reporting, and no centralized talent metrics to inform development and succession planning.

Western Union adopted Cornerstone to unify learning, performance and succession, migrating data in five weeks and using Cornerstone Learning and Connect to build communities, gamify participation and embed resources. The result was higher learner engagement, cleaner talent data for data‑driven decisions, a shift to self‑directed development, and the ability to calibrate talent and model succession in real time.

Western Union

Joshua Craver

Vice President of Talent Management