Case Study: TGI Fridays achieves mobile-enabled learning and improved guest satisfaction with Cornerstone OnDemand

Increasing Mobile Access to Learning

TGI Fridays, a global hospitality brand with about 900 restaurants in 60 countries and 70,000 employees, needed to maintain a consistent Guest experience as it shifted to a franchise model. Although Fridays had used Cornerstone OnDemand since 2010, the learning platform’s interface and delivery methods reflected the old corporate structure and lacked the mobile, business-focused experience needed to convince franchisees and frontline teams of training’s value.

Fridays redesigned its branded STRIPES U with a user‑centric interface, enabled mobile and tablet access, integrated learning with on‑the‑job tasks and added social, collaborative features to engage younger workers. The changes delivered global, real‑time mobile learning and manager observation tools, and Cornerstone data showed training completion correlated with higher Guest satisfaction, increased per‑person spend and fewer service complaints—demonstrating clear business impact.

TGI Friday

Paul Rumsey

Vice President, Global Learning & Development