Case Study: Westpac Banking Corporation achieves faster onboarding and higher system proficiency with Cornerstone OnDemand's EdCast MyGuide

How Westpac Banking accelerated onboarding with MyGuide

Westpac Banking Corporation, one of the world’s largest financial institutions, needed to accelerate onboarding for a major technology transformation and a new banking platform rollout. The bank wanted to help employees learn new systems quickly, transfer knowledge from subject matter experts at scale, and avoid heavy reliance on traditional training workshops, documentation, and IT support. Cornerstone OnDemand’s EdCast MyGuide was selected to support this in-app, flow-of-work learning need.

Cornerstone OnDemand implemented MyGuide to deliver on-demand, contextual guidance inside Westpac’s core applications through step-by-step overlays, multilingual audio/video support, searchable content, and workflow automation. The solution helped Westpac improve digital adoption and knowledge sharing, and analytics showed an uptick in system proficiency, with dashboards and usage insights helping leaders make better business decisions and boost productivity during technology and organizational changes.

Westpac Banking Corporation