Case Study: Samsung achieves integrated partner learning and higher certification completion with Cornerstone OnDemand

How Samsung grows with its partners

Samsung Electronics, a major global consumer electronics and semiconductor company, needed an integrated learning platform to replace siloed training certification systems across divisions and regions. Before Cornerstone OnDemand, Samsung lacked integration with its B2B SFDC system, making partner analysis, support, and alignment between training and sales policy difficult.

Cornerstone OnDemand implemented a cloud-based, globally integrated learning platform connected to Samsung’s SFDC Partner Cloud and other internal systems, standardizing training, certification, and reporting across business units. The result was stronger partner relationships, higher customer satisfaction, and measurable gains including a 15% increase in partner course completion, more than 300 million won in operating savings in 2023, and user satisfaction above 4.5/5.

Samsung

DooJoon Hong

Principal Professional