Case Study: HCR ManorCare achieves improved compliance tracking and increased employee engagement with Cornerstone OnDemand

HCR ManorCare Engages Employees with Blended Learning and Improves Compliance Tracking with Cornerstone OnDemand

HCR ManorCare, a Toledo-based healthcare provider with 60,000 employees across more than 500 facilities, struggled with scattered training resources and inconsistent compliance tracking—records were kept in multiple locations and formats, making it hard for staff to find materials or for managers to produce documentation during surveys.

After a needs assessment and evaluation of 10 LMS vendors, HCR ManorCare implemented Cornerstone Learning for blended learning, in-person tracking and WebEx integration. The system standardized training records across facilities, gave managers instant access to survey-ready reports, and drove adoption—85% of employees logged in and completed 300,000 courses in six months—while enabling on-demand, bite-sized and blended training to improve engagement and compliance.

HCR Manor Care

Jamie Trabbic

Manager of Learning Assessment and Strategy