Case Study: The Trusts achieves 82% review completion and a performance-based pay system with Cornerstone OnDemand (PiiQ)

Gaining Insight and Planning for the Future

The Trusts, the community-owned organisation and the second largest employer in Auckland, faced a cumbersome paper-based performance review process that delivered only 10% on-time completion and left leaders without a clear, organisation-wide view of talent for succession planning. Annual pay rises were tenure-based, making it difficult to reward performance or link development to career progression.

Implementing PiiQ by Cornerstone gave The Trusts an intuitive platform for performance, learning and analytics: review completion rose to 82%, the organisation moved from tenure-based to performance- and competency-linked remuneration, and leaders now use nine-box analytics to identify underperformers and succession candidates. Employees also gain access to targeted learning for current roles and future development, increasing engagement and transparency.

The Trusts

Martha Gibbons

People and Culture Manager