Case Study: FirstBank achieves personalized talent development and 82% more internal promotions with Cornerstone OnDemand

FirstBank keeps things personal with their Cornerstone partnership

FirstBank, a community-focused Tennessee bank that has grown from a small-town institution into a multi-state employer with nearly 1,500 associates, needed a better way to support training, talent development, and succession planning without losing its personal, non-corporate culture. It partnered with Cornerstone OnDemand and used Cornerstone Learn, Cornerstone Performance, and Cornerstone Succession to modernize its talent management approach.

Cornerstone OnDemand implemented a gradual, module-by-module rollout that introduced universal profiles, performance conversations, personalized development plans, compliance learning, and broader succession planning. The results included stronger manager-employee conversations, more individualized growth opportunities, and an 82% increase in internal promotions, helping FirstBank scale while reinforcing its hometown culture.

FirstBank

Alice Finn

VP of Training, Development & Talent