Case Study: Xerox achieves a 20% reduction in attrition and increased profitability with Cornerstone OnDemand (Cornerstone Selection)

Finding Precision and Profit with Workforce Predictive Analytics

Xerox, a global provider of BPO, IT and managed services with nearly 50,000 employees, faced costly premature attrition in its customer service and back-office teams that eroded profitability (training costs about $5,000 per employee). The company sought a more predictive, data-driven approach to reduce turnover and improve hiring decisions.

Working with Cornerstone Selection, Xerox ran a six‑month pilot using pre-hire assessments and continuous analytics; the trial with 2,000 reps cut attrition by about 20%, spurred expansion to 20,000 roles, and produced measurable retention, performance and cost savings. The analysis also uncovered practical hiring rules—proximity and moderate social-network participation predict longer tenure, while prior call-center experience did not—enabling broader, lower‑cost hiring and ongoing workforce optimization.

Xerox