Case Study: SugarCRM boosts employee engagement and performance visibility with Cornerstone OnDemand

Ensuring stellar customer service through employee engagement

SugarCRM, a Cupertino-based leader in CRM software used by more than 1.5 million people across 120 countries, faced limitations from paper-based performance reviews that were restrictive and ineffective over time. The manual process made it hard for managers to track performance, engage employees, and make consistent decisions about promotions and compensation.

By implementing Cornerstone OnDemand’s Growth Edition, SugarCRM moved to a digital, real-time performance system that delivers a 360-degree view of talent, standardized evaluations, and clear analytics (including a nine-box grid). The change improved manager-employee communication, increased engagement, and made performance, promotion, and compensation decisions faster and more transparent—helping the company develop more motivated, high-performing employees.

SugarCRM

Dana Violante

human resource generalist