Case Study: Detroit Metropolitan Wayne County Airport achieves business continuity and compliance with Cornerstone OnDemand

Ensuring Business Continuity And Compliance

Wayne County Airport Authority operates Detroit Metropolitan Wayne County Airport (DTW) and Willow Run, serving 32 million passengers and more than 1,100 flights per day. Tasked with meeting strict FAA, OSHA, DOT and TSA compliance requirements across a 24/7 operation and 578 employees, the Authority faced siloed training data, heavy reliance on costly instructor-led courses, and fragmented HR processes managed in spreadsheets that hindered performance and succession planning.

The Authority implemented Cornerstone’s unified talent management (Performance and Learning) to centralize records, align goals, track performance, and deliver online training anytime. The solution enabled succession planning and skills-gap identification, consolidated training tracking for instant reporting, freed up roughly 25% of staff time, reduced training costs, and earned FAA recognition for improved safety and operational training.

Detroit Metropolitan Wayne County Airport

Thomas Naughton

Chief Executive Officer