Case Study: Kelly Services achieves improved retention, productivity and scalable global talent management with Cornerstone OnDemand

Engaging and Empowering a Global Workforce

Kelly Services, a global staffing firm with 8,000 full-time employees supporting more than 530,000 temporary workers worldwide, needed to move from siloed learning and HR processes and an outdated on‑premise LMS to a unified talent management approach. The company sought a solution to deliver formal onboarding, align performance reviews with training and development, and strengthen succession planning to improve retention and speed time to productivity.

Kelly implemented Cornerstone’s SaaS unified talent management suite in 2009, rolling out learning and talent tools globally and activating all users within a year. The deployment delivered rapid ROI and operational benefits—costs on track to be recovered in year one, single sign‑on access, new‑hire turnover in pilots cut from ~15% to 2–3%, early placement success for many new supervisors and recruiters, 24/7 online learning tied to competency models, more meaningful performance conversations, an identified pipeline of 200 high potentials, and 72% employee profile adoption.

Kelly Services

Nina Ramsey

Senior Vice President of Global Human Resources