Case Study: Encore achieves global workforce upskilling with Cornerstone OnDemand

Encore puts employee learning at center stage

Encore, a leader in hospitality audiovisual production and event experiences, faced a major workforce challenge during the pandemic, when its active team shrank by 80%. To rebuild talent and create a clear learning path for employees, Encore turned to Cornerstone OnDemand and its Learning Management System (LMS) to support reskilling across technical, creative, and administrative roles.

Cornerstone OnDemand implemented a centralized, customizable LMS with AI-enabled tools and multilingual content support, helping Encore streamline training delivery across global teams. The result was faster content production, better adoption of learning programs, and close to an 80% success rate in moving technicians into new roles, strengthening Encore’s workforce and future readiness.

Encore

Chad Otto

Director of Global Learning, Technologies and Content Development