Case Study: Pitney Bowes achieves streamlined succession planning and improved employee engagement with Cornerstone OnDemand

Diverse and geographically distributed workforce

Pitney Bowes, a 90‑year‑old business services company that expanded from mailing equipment into direct mail, location services and digital messaging, faced the challenge of delivering training and talent management to a geographically dispersed workforce of 16,000 people. Reliant on in‑person courses and disk‑based training after rapid growth and acquisitions, the company struggled to reach employees at customer sites and to support roles ranging from mailroom agents to senior engineers and executives.

In 2005 Pitney Bowes implemented Cornerstone OnDemand’s integrated Learning and Performance solutions and, after a targeted 30‑60‑90-day redesign of its performance process, achieved a dramatic turnaround. The platform enabled paper‑free, streamlined succession planning, improved employee engagement through tailored learning and competency tracking, fostered a collaborative vendor partnership, and delivered real‑time certification and compliance data for field dispatch.

Pitney Bowes

Vincent Tuccillo

Director, Global Hr Solution Delivery