Case Study: Capita increases employee engagement and performance quality with Cornerstone OnDemand Growth Edition

Capita Increasing engagement and improving performance quality

Capita PLC, a leading UK provider of business process and IT services, faced an inefficient, paper-based performance review process that was time-consuming, highly subjective and provided poor visibility into talent—undermining fair management and succession planning across its IT services and council contracts.

Capita implemented Cornerstone Growth Edition, involving managers in the build and rolling out workshops and e-learning to drive adoption; 90% of employees now use the system. The platform’s nine-box grid and engaging interface increased confidence in reviews, boosted employee engagement from 40% to 75%, energized the performance process and delivered measurable improvements in performance quality, particularly in the contact center.

Capita

Lisa Byrne

Learning And Development Manager