Case Study: Wakefield Canada achieves 100% deadline compliance and 50% faster review management with Cornerstone OnDemand's PiiQ

Achieving 100% compliance with goal and review deadlines and decreasing time spent managing the review process by 50%

Wakefield Canada, the exclusive Canadian distributor of Castrol lubricants and SuperClean products, relied on a paper-based, thrice-yearly performance review process that was time-consuming, decentralized and often treated as a checkbox exercise. HR and managers spent significant effort chasing forms across locations, goals were frequently late or not set, and employee engagement around performance conversations suffered.

Wakefield implemented PiiQ by Cornerstone—chosen for its ease of use, customization to mirror the old process, and straightforward implementation—and saw immediate gains: reviews and self-assessments now take 50% less time to manage, the company achieved 100% compliance with goal and review deadlines, engagement around performance discussions increased, and individual goals are better aligned with organizational priorities.

Wakefield Canada

Siobhain Sturno

HR Manager